HEIDARI ISMAIL DANIEL
Experienced Multilingual Professional | Cabin Crew Member Aspirant
Bucharest, RO.About
Highly adaptable and safety-conscious professional with over a decade of international client service and leadership experience, specifically seeking to leverage a proven ability to manage high-pressure environments and deliver exceptional service as a Cabin Crew Member. Expert in multilingual communication, conflict resolution, and ensuring passenger comfort and safety through proactive engagement and cultural awareness. Committed to contributing to a positive and secure travel experience.
Work
Call Center Manager
|Call Center Manager
Remote, Europe & Canada, EU
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Summary
Led and supervised a team of 30 customer service employees across Europe and Canada, ensuring operational excellence and high-quality service delivery in a dynamic, high-volume environment.
Highlights
Directed and mentored a team of 30 customer service representatives, fostering a high-performance culture that consistently met service level agreements and operational targets.
Resolved complex and escalated customer cases professionally, de-escalating challenging situations and achieving positive resolutions for over 95% of client interactions.
Developed and implemented comprehensive training programs for new hires and ongoing professional development, resulting in a measurable improvement in team efficiency and service quality.
Monitored and maintained stringent quality assurance standards across all call center operations, contributing to consistently positive customer experiences and brand reputation.
TradedWell
|Senior Account Manager – Financial Markets
Limassol, Limassol, Cyprus
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Summary
Managed EU-regulated investment portfolios for a diverse client base, thriving in a fast-paced, target-driven environment while ensuring strict regulatory compliance and client satisfaction.
Highlights
Cultivated and maintained robust relationships with a portfolio of high-value clients, consistently achieving client retention targets through proactive communication and tailored service strategies.
Operated effectively within a high-pressure, target-driven financial environment, demonstrating adaptability and resilience crucial for dynamic service roles.
Ensured meticulous adherence to EU financial regulations, safeguarding client assets and maintaining full compliance in all transactions and client interactions.
Provided expert financial guidance and support, translating complex market information into clear, actionable advice for a diverse international clientele.
RoInvesting
|Senior Account Manager
Bucharest, Bucharest, Romania
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Summary
Managed high-value client accounts, delivering expert financial consultations and fostering long-term trust and satisfaction within a competitive financial market.
Highlights
Successfully managed a portfolio of high-value client accounts, consistently exceeding client satisfaction benchmarks through personalized service and strategic advice.
Delivered comprehensive financial consultations, effectively communicating complex market insights to build client confidence and informed decision-making.
Developed and nurtured long-term client relationships, resulting in sustained account growth and a high rate of client retention.
Utilized strong interpersonal skills to understand client needs and provide tailored solutions, enhancing overall client experience and loyalty.
Utsikten Hotel
|Receptionist
Kvinesdal, Agder, Norway
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Summary
Provided exceptional front-line hospitality to a diverse international clientele, managing comprehensive guest services and ensuring a seamless experience at a premier Norwegian hotel.
Highlights
Delivered outstanding hospitality service to hundreds of international guests annually, consistently achieving high guest satisfaction scores through attentive and proactive support.
Efficiently managed all aspects of front desk operations, including reservations, check-ins, and check-outs, for a busy hotel environment, maintaining seamless guest flow.
Proactively resolved guest concerns and complaints, utilizing strong problem-solving and de-escalation skills to ensure positive outcomes and uphold hotel reputation.
Maintained a professional and welcoming demeanor, serving as the primary point of contact and information resource for a diverse global clientele.
Petrol Station Manager
|Petrol Station Manager
Oslo, Oslo, Norway
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Summary
Supervised daily operations and staff at a busy petrol station, ensuring efficient service delivery, meticulous inventory management, and high customer satisfaction.
Highlights
Supervised daily operations and a team of staff, ensuring strict adherence to safety protocols and operational efficiency in a dynamic retail environment.
Managed comprehensive inventory control and financial reporting, maintaining accurate records and contributing to efficient resource allocation.
Ensured consistent delivery of excellent customer service, proactively addressing customer needs and maintaining a positive service environment.
Handled cash management and daily reconciliations, demonstrating reliability and strong organizational skills in a fast-paced retail setting.
Education
High School
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High School Diploma
Mathematics & Informatics
Languages
Persian
Norwegian
English
Romanian
Skills
Customer Service & Relations
Exceptional Customer Service, Client Relationship Management, Conflict Resolution, Guest Relations, Client Satisfaction, Problem-Solving.
Leadership & Operations
Team Leadership, Operational Management, Performance Management, Training & Development, High-Pressure Environments, Front Desk Operations.
Communication & Interpersonal
Multilingual Communication, Cross-Cultural Awareness, Professional Presentation, De-escalation, Interpersonal Skills, Active Listening.
Compliance & Administration
Regulatory Compliance, Financial Reporting, Inventory Management, Data Accuracy, Record Keeping, Safety Protocols.
Sales & Business Development
Sales & Upselling Skills, Account Management, Client Acquisition, Target Achievement.